An outsourced inbound call center service is the one that manages your customer calls on the behalf of your support team. Such call center services often operate remotely and offer flexible call solutions to businesses that don’t want to run a call center of their own.
Outsourced call centers are highly effective for organizations looking to provide phone support to their customers for a limited time. They’re also more affordable as you don’t have to pay salaries to your support agents, as you would if you hired a full-time employee.
Why You Need an Inbound Call Center Service
There are many reasons why you should opt for an inbound call center service for your business. The major one, however, is the cost-effectiveness of such services. It’s because they eliminate the need for paying hefty salaries to in-house employees, which can be pretty expensive.
Instead, there will be a much lower monthly cost you’ll need to pay to a call center service to keep your phone support service running. Also, hiring an outsourced call center service means you won’t need to rent office space, hire recruiting agents, or provide benefits to employees.
What Can Inbound Call Center Services Do for You?
Outsourced inbound call center services tend to be quite versatile. They can help you with the following services.
An inbound call center service can be very effective for providing technical support to your customers. You can surely find a call center service that’s comfortable with educating your customers in whatever area your business operates in.
Providing sales support on your own can be quite hectic and time-consuming. An inbound call center service will be happy to help increase your business’ sales potential by handling customer calls effectively.
If you often find yourself or your team indulged in managing bookings and appointments, outsourcing it will be worth it. Most inbound call center services handle booking requests, whether they’re for an event or a meeting.
It’s not uncommon for businesses to suffer from little issues that last for a short period. If you’re going through that phase, you can surely consider an inbound call center service. It will help you overcome the crisis as soon as possible without needing to put together a dedicated team of support agents.
Best Inbound Call Center Services in 2022
Here we’ll explore the finest inbound call center services you can hire for your business:
RingCentral is a popular cloud-based communication service that also offers inbound call center solutions. Its call center solutions are versatile as they support 30+ support channels including email and voice. On top of that, it offers advanced automation and integration features so your customers never have to wait on hold.
You can also set up detailed calling queues on RingCentral, based on language, skill, and more. The automatic call-back feature is yet another significant addition, allowing you to ensure no customer call goes unanswered.
That said, RingCentral also offers supervisor tools to let you access the details of incoming calls and other statistics in real-time. You can also integrate your business tools with RingCentral’s inbound call center to expand its functionality.
Genesys is also a widely recognized contact center service that serves entry-level, medium, as well as enterprise-level businesses. It offers modern-day calling solutions to provide your customers with a satisfactory support service with minimal wait time.
On top of that, Genesys supports a wide variety of tools for seamless and worry-free integration with your favourite programs. Moreover, Genesys uses advanced security protocols to ensure your critical customer data remains private and safe.
Talkdesk is also a popular contact center service that’s based on cloud servers for top-tier flexibility and security. It offers a versatile interface equipped with hundreds of calling features to ensure your customers are dealt with professionally. It also packs an advanced self-service feature to help your customer service themselves if they choose to.
Last but not the least, FastCall is yet another inbound call center service designed for sales and service teams. It not only supports phone calls but also handles your customers via emails and video calls. On top of that, you can hire its services for inbound calls as well as outbound calls.
Having an inbound call center service for your business can save you a lot of time and money. Such a service will take care of your customers’ incoming calls effectively to ensure they enjoy a good user experience. This can, in turn, lead to a higher sales potential and a better brand image for your business.