BigChange understands the demand of modern-day business enterprises. Fierce competition, scarce resources, and discerning customers place increasing pressures on businesses to perform. Fortunately, companies across the board are turning to BigChange to tackle these challenges head-on. The BigChange platform is optimised for maximum productivity, efficiency, and results-oriented outcomes. This proprietary field service management software facilitates a wide range of management functions. This includes business transformation, enhanced productivity, boosted ROI, operational changes, and more.
The BigChange job management platform is a single platform with many use cases. As a powerful business management tool, BigChange is equipped to handle many functionalities, including job scheduling, CRM, tracking, a customer portal and a full mobile app. The proprietary 6-in-1 platform allows for efficient management of business activities from one place. This Cloud-based solution is tailor-made for optimised business operations, with enhanced features and functions. A long and growing list of use cases already exists, notably:
- Health & Safety
- Jobs & Workflow
- Invoicing & Finance
- Messaging & Sat Nav
- Timesheets and Expenses
- Reporting & Performance
- Stock, Equipment & Assets
- Plan, Schedule, & Dispatch
- Sales and Marketing Initiatives
BigChange Offers Enhanced Customer Management
Customer management is a core function of BigChange. While other online platforms are geared towards managing relationships, the BigChange platform helps business owners and managers to master them. The CRM provides a broad perspective of all customer accounts, including legal contracts and contact sites. A suite of product features is easily set up to provide added value to customers. Among others, business managers can complete the following customer-related support functions:
- Quickly pull up customer data and history
- Dynamic logging of tasks and activities on the go
- Tracking, handling, and efficient call management
The robust platform is expressly geared towards the optimisation of management functions. This includes managing contacts. To this end, BigChange is fully integrated with existing systems like Google Maps to find connections, create groups, and specify custom fields. In addition, given the stringent rules in place across Europe, BigChange is GDPR compliant, with opt-out options readily available. Managers can also add flags, anonymise content, and easily manage notes and tickets.
Individual clients and customers can be managed much more efficiently thanks to an array of personalised content fields. For example, individual contact information can include the following:
- First Name
- Last Name
- Mobile Phone Number
- LinkedIn Profile
Business managers using external systems can rapidly integrate these into BigChange. For example, Microsoft Outlook permits seamless design creation and attachment of emails and documents that can be sent directly to customers or added to the CRM or notes in BigChange.. Additional integrations include back-office workflows and automation of routine functions such as email, surveys, and control functions (preset goals versus actual goals and measuring deviation).
With BigChange, managers can utilise preset templates or opt for personalised templates, using a broad selection of available keywords. The features and functions of this powerful management platform allow for quick & easy imports from other project management systems. Myriad roles and access levels are possible, focusing on back-office productivity. Voice Over Internet Protocol integration (VoIP) allows the CRM details to load rapidly, thereby providing high levels of customer satisfaction.
The Major Benefits of Switching to BigChange
BigChange plays a critical role in business management, given the dynamism of the workplace. Nowadays, internet-ready management systems are all the rage, with cloud-based solutions for paperless management. Back-office and remote teams benefit tremendously from the BigChange system through enhanced efficiency and effectiveness of operations. For example, tasks and work orders are efficiently managed using the BigChange platform. In addition, the customer service experience includes:
- Estimated Time of Arrival via automated text alerts and email messages.
- Comprehensive Customer Booking Portal designed for tracking progress, accessing invoices and job cards, or creating new requests for work.
- VoIP phone integrationfor a personalised approach to the customer management function.
Given the all-in-one nature of the platform, it’s possible to generate more business leads with an in-depth analysis of individual customers, including a quote overview dashboard. This helps to expedite the closing process by providing a tailored strategy for each client. BigChange facilitates a dual track of benefits for businesses. These include drumming up new business and optimising cash flow. The cost savings and inherent benefits of using this business management system automatically translate into greater efficiency of operations with boosted ROI. Since time is money, the cost savings naturally lead to improved outcomes.
Customers across the board praise the platform, given the sharp reductions in administrative work, including scheduling, interactions with mobile employees and contractors, job management, and operational control. Some of the many features now available with the BigChange platform include the following:
- Out-of-office functions
- Recurring job group templates
- Note prioritisation
- Fully automated functions
- A large number of integrations
Catering to Industries across the Board
Multiple industries already benefit from this dynamic management platform. These include electrical contractors, fire and security companies, transport & logistics, facilities management, waste & recycling, plumbing & heating, and utilities. The fact that any industry can optimise time management, cost savings, and resource control is a feather in the cap for the BigChange platform and its adoptees.
A seamless, integrated, and hassle-free management platform is the best way to succeed in the modern world. This is especially true when contractors and subcontractors are used in business operations. The traditional limitations of in-person customer management, resource allocation, costing, marketing, planning, leading, organising, and controlling are no longer issues. Businesses can easily carry out all management functions on the BigChange System.
Security considerations are a top priority, with SSL encryption, firewall protection, secure username/password logins, and owner/manager control over essential functions, employees, and allocations. The platform makes it easy to cover many functions, including invoicing, tracking vehicles, booking customers, managing remote workers and mobile consultants, and scheduling jobs/work orders. With three options currently available, JourneyWatch, JobWatch, and JobWatch Plus, managers can choose their preferred platforms based on individual needs and requirements.
The BigChange system is a virtual handbook for entrepreneurs. It is designed and developed for best-practice business management, with maximum ROI and efficient resource allocation. BigChange brings an out-of-the-box perspective to businesses worldwide.