5 Ways your business can employ excellent customer service
Customer service skills are necessary in a wide variety of industries, from advertising to consulting, and to retail, food, and beverage. If you are looking...
Customer service
Understanding Service Vs Help desks and ITSM
The IT world is full of difficult to understand terms, making it tough to keep track of the tools, processes, and frameworks used. Still, three...
The art of survival after losing a client
The fate of your business surviving after the loss of its biggest client lies in the assessment and execution of certain guidelines A client’s satisfaction...
What is SaaS Customer Support and how does it work?
As technology progresses, the business world continues to see many of its newcomers set up shop online. A business is no longer just opening a...
5 ways to make your ecommerce customers happier
Keeping a customer happy is a top priority for most businesses, and that goes double for eCommerce. eCommerce sites make shopping easier for many people,...
What is customer service?
Customer service is the provision of service to customers before, during and after the purchase of any product. Customer service is a series of activities...
4 Ways to increase customer retention
Can you honestly say that you’re 100% sure you’re delivering on what your customers value the most? If not, you’re in danger of losing customers...
How to deal with a social media crisis
People who are in the know will tell you that dealing with a social media crisis is not a matter of if but when. Any...