Customer service

Customer service is the information, advice and assistance businesses provide to customers who buy or use their products or services. Key topics covered in this area include basic concepts of customer service, customer retention, dealing with angry customers and more.

eCommerce

5 ways to make your ecommerce customers happier

by Editorial team

29th October 2018

Keeping a customer happy is a top priority for most businesses, and that goes double for ecommerce. Ecommerce sites make ...

Sales

What is customer service?

by Editorial team

10th October 2018

Customer service is the provision of service to customers before, during and after the purchase of any product. Customer service ...

A coffee shop owner serving a cafe with customers in it

Sales

4 Ways to increase customer retention

by Douglas Ackerman

10th October 2018

Can you honestly say that you’re 100% sure you’re delivering on what your customers value the most? If not, you’re ...

A man writing down notes next to an apple computer on creating a managing customer service teams

Recruitment

How to recruit & manage social customer service teams

by Editorial team

10th October 2018

This topic can draw fierce debate and sometimes becomes a proxy fight between “old” and “new” ways. Some argue it ...

A series of dots in multiple colors connecting together to example a network

Sales

Learning from social interactions with customers

by Editorial team

10th October 2018

The visibility of social interaction between customers and organisation provides a ready-made source of improvement opportunities. Traditionally Customer Service has ...