Customer service

Customer service skills are necessary in a wide variety of industries, from advertising to consulting, and to retail, food, and beverage. If you are looking...

The IT world is full of difficult to understand terms, making it tough to keep track of the tools, processes, and frameworks used. Still, three...

The fate of your business surviving after the loss of its biggest client lies in the assessment and execution of certain  guidelines A client’s satisfaction...

As technology progresses, the business world continues to see many of its newcomers set up shop online. A business is no longer just opening a...

Keeping a customer happy is a top priority for most businesses, and that goes double for eCommerce. eCommerce sites make shopping easier for many people,...

Customer service is the provision of service to customers before, during and after the purchase of any product. Customer service is a series of activities...

Can you honestly say that you’re 100% sure you’re delivering on what your customers value the most? If not, you’re in danger of losing customers...

People who are in the know will tell you that dealing with a social media crisis is not a matter of if but when. Any...

This topic can draw fierce debate and sometimes becomes a proxy fight between “old” and “new” ways. Some argue it is just a matter of...

The visibility of social interaction between customers and organisation provides a ready-made source of improvement opportunities. Traditionally Customer Service has had a tough time proving...

The collaborative economy is booming as we slowly realise that individualism may not be the only way to do business. A number of companies are...