Keeping a customer happy is a top priority for most businesses, and that goes double for ecommerce. Ecommerce sites make ...
Read moreCustomer service
Customer service is the information, advice and assistance businesses provide to customers who buy or use their products or services. Key topics covered in this area include basic concepts of customer service, customer retention, dealing with angry customers and more.
Customer service is the provision of service to customers before, during and after the purchase of any product. Customer service ...
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Can you honestly say that you’re 100% sure you’re delivering on what your customers value the most? If not, you’re ...
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This topic can draw fierce debate and sometimes becomes a proxy fight between “old” and “new” ways. Some argue it ...
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The visibility of social interaction between customers and organisation provides a ready-made source of improvement opportunities. Traditionally Customer Service has ...
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The collaborative economy is booming as we slowly realise that individualism may not be the only way to do business. ...
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We talked to Pascal van Opzeeland, Marketing Director at Userlike to learn more about the great tool they came up ...
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