5 ways to make your ecommerce customers happier
Keeping a customer happy is a top priority for most businesses, and that goes double for eCommerce. eCommerce sites make shopping easier for many people,...
Customer service
What is customer service?
Customer service is the provision of service to customers before, during and after the purchase of any product. Customer service is a series of activities...
4 Ways to increase customer retention
Can you honestly say that you’re 100% sure you’re delivering on what your customers value the most? If not, you’re in danger of losing customers...
How to deal with a social media crisis
People who are in the know will tell you that dealing with a social media crisis is not a matter of if but when. Any...
How to recruit & manage social customer service teams
This topic can draw fierce debate and sometimes becomes a proxy fight between “old” and “new” ways. Some argue it is just a matter of...
Learning from social interactions with customers
The visibility of social interaction between customers and organisation provides a ready-made source of improvement opportunities. Traditionally Customer Service has had a tough time proving...
6 Ways to gain your customers trust
The collaborative economy is booming as we slowly realise that individualism may not be the only way to do business. A number of companies are...