Customer service is the information, advice and assistance businesses provide to customers who buy or use their products or services. Key topics covered in this area include basic concepts of customer service, customer retention, dealing with angry customers and more.
This topic can draw fierce debate and sometimes becomes a proxy fight between “old” and “new” ways. Some argue it ...Read more
We talked to Pascal van Opzeeland, Marketing Director at Userlike to learn more about the great tool they came up ...Read more
We interviewed the co-founder to find out about smoope. "We believe that the future of customer service is mobile“, says ...Read more