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How to guides
How To Guides
Starting a business
Growing a business
Deal with angry customers
We have all been angry customers. We have also had to deal with angry customers....
5 Steps for building a customer focused business
Most customers don’t care about your competition. Even in a competitive market. Even if there...
What is customer service?
Customer service is the provision of service to customers before, during and after the purchase...
4 Ways to improve customer retention
Can you honestly say that you’re 100% sure you’re delivering on what your customers value...
The loyalty disconnect
For some merchants and businesses, Groupon and its many imitators have been, without a doubt,...
How to recruit, train and manage social customer service teams
This topic can draw fierce debate and sometimes becomes a proxy fight between “old” and...
Learning from social interactions & tracking improvements
The importance of social interaction in customer service The visibility of social interaction between customers and...
6 Ways to gain your customers’ trust in a collaborative economy
The collaborative economy is booming as we slowly realise that individualism may not be the...
Interview with Userlike – Increasing customer conversion
Editor’s note: Userlike appears to be going, not much news on them though since 2013....
Interview with smoope’s co-founder, Eleftherios Hatziioannou
Editor’s note: Smoope still appears to be going but no active news on them since...